Consulting 7 years

• Planned, designed and directed improvement portfolio for major B2C client ($300M+) to enact enterprise-wide workflow process and system deployment that successfully integrated 150+ business and 250+ information technology resources to improve overall work throughput by over 200% and saved the company $1.5M+.

• Improved client’s enterprise billing processes, controls and metrics to reduce lost revenue by 20%.

• Deployed internal metric reporting capabilities for (Fortune 1000) client organizations to track their work capacity, projected revenue capture and historical spend in order to improve the enterprise’s decision making, to focus on work that returns the most value (average increase in revenue by ~10%).

• ​Executed several multi-year, multi-platform programs with budgets ranging from $2M - $10M.

• Guided insurance client organization through the retirement of an outmoded Project Management system saving the company $100K per year.

Agile Transformation 7 years

• Drove implementation of Agile-Lean processes at 3 major companies ($500M+ revenue) and coached all levels of personnel from C-Level to individual contributors on improvements to align the company with Agile that resulted in significantly reduced workloads (drop of up to 40% of backlog) and reduced delivery times by half.

• Created Agile-Scrum governing processes, procedures, guidelines and tools for epics, user stories, backlog grooming, sprint planning, release planning, demo/retrospect guidelines and team building.

• Customized the implementation of project management hybrid approaches incorporating Agile, Waterfall and Iterative project management methodologies for several companies/organizations in the ecommerce, financial services, insurance and telecommunications industries.

PMO Leadership 8 years

• Headed the development of a client’s ($500M+ Ecommerce) program for an IT enterprise budgeting, planning and portfolio management process for the selection of value-add work initiatives/projects to improve decision making about how to spend capital dollars to maximize the business-IT partnership.

• Consulted with PMO Director and IT Change Agents to provide direction and leadership on building out company’s strategic Project Management plan for allocating resources, selecting project spend and developing project managers.

• Conducted regular meetings with client’s Executive Leadership to share program/portfolio progress updates, strategic improvement recommendations and deliver contribution to current employee/leader developmental needs.

• Consulted on enablement of client’s project management methodology, enterprise portfolio management, project origination structure and project procurement functions (RFI, RFP, vendor management)

Operations Management 10 years

• Lead client executive leadership in collaboratively building strategic/operational plans, managed external/internal project managers and cross-functional teams in implementation efforts, and evaluated/installed key metrics for measuring performance, productivity and financial success.

• Defined and implemented a software development lifecycle (SDLC) and enabled full project life cycle process for Selection, Definition, Integration, Development and Deployment.

• Led strategic program to define a new client Enterprise Operations Group that forecasted and planned resource requirements and investments for strategic and operational initiatives.

• Deployed numerous KPI metric reporting capabilities for client to track their work capacity, projected revenue capture and historical spend in order to improve the enterprise’s decision making and planning, to focus on work that returns the most value (average increase in revenue by ~10%).

JIRA Consulting 5 years

• Develop customized workflows, forms and technical controls to enable and support organization's critical work management / governance framework

• Implement time tracking and reporting processes within the tool to provide valuable data on the operational and strategic performance of the company

• Create important data-driven reports that empower an organization's leadership with timely intelligence for decision making, strategy development and adaptable responses to a changing customer environment

Vendor Management 10 years

• Interacted with vendors during selection, contracting and engagement processes for contracts ranging from $40,000 to $1 million.

• Acted as liaison between client organization and outside auditors to supervise the compliance walkthrough and audit.

• Negotiated with clients on contract/SOW for delivery of solutions and identification of key SLAs.

Information Security & Data Privacy 5 years

• Directed the project implementation of a Data Loss Prevention (RSA DLP) and enterprise budgeting software solution (IBM Cognos) and was responsible for operational planning, budget, establishment, execution, evaluation, quality control and resource management.

• Attained nearly $200,000 in savings through improved negotiations during the selecting and deploying of vendor data loss prevention (DLP) enterprise solution.

• Completed several PCI aligned projects for the client company to help certify their compliance with Payment Card Industry Data Security Standards (PCI DSS 2.0).